Shipping Policy

Effective Date: January 4, 2025

At BoldLuis, we are committed to delivering your orders promptly and securely. Please review our Shipping Policy to understand the terms and procedures for shipping.

1. Processing Time

  • Orders are processed within 1-3 business days, excluding weekends and holidays.

  • During peak seasons (e.g., Christmas), processing times may be longer. We will notify you of any delays.

2. Shipping Methods and Costs

  • We offer standard and expedited shipping options at checkout.

  • Shipping costs are calculated based on the weight of the items, delivery location, and selected shipping method.

  • Free shipping promotions may apply to orders meeting specific criteria (e.g., minimum purchase amount).

3. Delivery Times

  • Estimated delivery times are displayed at checkout based on your location and shipping method.

  • Standard shipping typically takes 5-10 business days within the United States.

  • Expedited shipping options may deliver within 2-5 business days.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or other unforeseen circumstances.

4. Shipping Destinations

  • Currently, we ship within the United States only.

  • We do not ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.

  • You can track your order’s progress through the carrier’s website.

6. Damaged or Lost Packages

6.1 Damaged Packages:

  • If your package arrives damaged, please contact us within 7 days of delivery.

  • Provide photos of the damaged package and contents.

  • We will work with you to resolve the issue by offering a replacement or refund.

6.2 Lost Packages:

  • If your package is marked as delivered but you have not received it, please notify us immediately.

  • We will assist in locating the package or arranging a replacement.

7. Incorrect or Incomplete Addresses

  • Please ensure your shipping address is accurate and complete.

  • We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

  • Additional shipping charges may apply to reship orders returned due to incorrect addresses.

8. Shipping Policy Updates

  • We reserve the right to update this Shipping Policy at any time.

  • Changes will be posted on this page with a revised effective date.

  • Continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about your shipment, please contact us:

Street: 2690 N 5600th E, Eden, Utah (UT), 84310
Phone Number: (801) 745-0524
Email: info@boldluis.com
Website: https://boldluis.com